Refund & Cancellation Policy

There are two different kinds of money here, and only one of them is ours.

Money you paid a cook for food

We cannot refund it, because we never received it. When you order from a cook on CookCart you pay that cook directly — by UPI into their own bank account, or in cash. The payment does not pass through us at any point.

If your order was wrong, late or never arrived, contact the cook. Their phone number is on their page and on your order. Cooks set their own refund arrangements, and the order is a contract between you and them.

If a cook is unreachable or behaving dishonestly, tell us at [support email]. We cannot return your money, but we can act on the account.

Subscription money you paid us

Cooks pay ₹450 per month to keep taking orders once the free trial is used up. That is the only payment we receive.

Cancelling a subscription

• Cancel any time from your dashboard. No notice period, no cancellation fee.
• Your kitchen keeps working until the end of the period you have paid for. We do not cut you off mid-month.
• After that your page stops taking new orders. Your data is not deleted.
• Resubscribe whenever you like and everything is as you left it.

Refunds on a subscription

A monthly subscription is generally not refunded part-way through a month, because the service was available to you for that month. We will refund in full when:

• you were charged after cancelling;
• you were charged more than once for the same month;
• CookCart was unusable for a significant part of the month because of a fault on our side;
• you were charged in error by us.

If you have just subscribed, have not yet taken an order on the paid plan, and ask within 7 days, we will refund that first month. We would rather refund than hold money from a cook this did not work out for.

How to ask

Email [support email] from the address on your account, with the reason. We aim to reply within 2 working days and to decide within 7.

Approved refunds go back to the original payment method, normally within 5 to 7 working days, depending on your bank.

Failed payments

If a subscription payment fails we will retry and email you. Your kitchen keeps taking orders during a short grace period. If it still has not been paid after that, the account moves back to the free plan rather than being closed — your menu, orders and history stay exactly where they are.